Frequently Asked Questions

1. How do I get an invoice for my shipping charges ?

After you have completed your shipping request payment , your invoice will be available as you return to our website.

2. What is volumetric weight ?

Volumetric weight is used by the airline industry to determine the exact amount of space on the aircraft a particular shipment will take up versus its actual weight. E.G. A ton of feathers and a ton of lead both weigh a ton but would take up very different amounts of space on the aircraft.

3. Can I buy items in the UK with a non UK credit card ?

In the vast majority of cases yes you can without any problems. On occasion some stores may ask you to fax a copy of the card to them for security reasons or even call them to prove your identity. If you still have difficulties we would suggest either:

• PayPal
• WWW-card. We would also recommend using one of the many Pre-Paid cards that are now available online. If you buy one of these and register it to your Alfasent address you will be able to buy from any online store without question.

4. Which currency will I be charged in ?

Alfasent will show the prices in £ Sterling however we can also provide the prices in your chosen currency just make sure you choose your home currency from the convert to currency drop down list.

5. Do I have to pay duties and taxes ?

Alfasent will only ever charge our members for the delivery of their purchases. Under no circumstances will Alfasent pay for or charge our members for the duties and taxes that may be due on the receipt of the shipment. These charges will be assessed by your local customs authorities and billed separately by them directly to the receiver. For further information on customs charges and how they may apply to your country please click here.

6. Do you have to charge me vat on my shipment ?

If your delivery is within the E.U. then we have to charge the VAT on your shipment. Companies registered within the E.U. with an equivalent vat number will not be charged once we are told that number.

7. How do I track my shipment ?

To track your shipment simply click on the tracking number from your Package Management System, or use the tracking tool on this page.

8. Do I need to prepare any customs paperwork ?

Once we have received your items and you have selected the shipments you would like sent to you we will prepare the necessary customs documentation on your behalf. We will have the items cleared through customs and delivered to your door.

9. How long will delivery take ?

Alfasent will despatch your items immediately using your chosen service. Transit times vary around the world but would usually be between 1-5 working days. Please see the listed transit times in your Package Management System or from the "Get a shipping Quote" tool on this page

10. Which items can Alfasent not ship ?

15. Please click on the link below to see a list of prohibited items. We do also advise that you check with your local customs authorities to make sure that your items will be accepted into your chosen country. We will advise you when we receive a prohibited item and it is then your responsibility to have the item returned or provide a UK delivery address. List of Prohibited Items

11. What happens if you receive my items damaged ?

If we receive your goods into our warehouse and we find they are damaged, you will be notified immediately via your Package Management System and the parcel received e-mail confirmation we send you. This will describe the damage and show you pictures of how it was received. You should then contact the merchant you purchased from to determine the cause of action you need to take to have the item returned to them.

12. Can I describe my items as gifts , even if they are not, to avoid Duties and Taxes ?

No. That is illegal and could result in long delays and even greater charges.

13. Can I exchange my items once Alfasent has received them ?

You will need to contact your merchant to arrange the exchange/return policy and any code numbers etc that need to be provided. Alfasent can return your items to the merchant once organised. We will charge you for the shipping plus a £5.00 administration fee, if this service is not provided by your merchant.